We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Doha as Senior Manager Baggage Operations
In this role, you will be leading a team responsible for planning, execution and ongoing support of baggage initiatives. You will ensure the Baggage Services and Claim Settlement Department functions in an efficient and cost-effective manner without compromising on customer satisfaction.
You will be responsible to maintain effective relationships with stakeholders and the field with a focus on policy and processes related to baggage systems across the system. Overseeing the policy and procedures related to baggage services. As well as developing strategic planning approaches and processes for use in helping to identify and test potential solutions to Baggage Operation needs in its related areas.
Additionally, you will provide strategic goals and solutions to ensure the customer services levels are maintained and enhanced to the highest standards. Also managing the preparation of planning studies, project definition documents and conceptual plans for the Baggage Operations.
Key accountabilities:
- Accountable for the strategy, evaluation and implementation of standards and procedures which support the application infrastructure. Active planning and implementation of baggage initiatives for performance improvements to meet and exceed baggage performance goals set for the station.
- Design and develop strategic project plans to ensure baggage initiatives, policy changes and programs are designed and executed in a manner that supports a consistently positive experience for our customers and provides front-line employees with the information, procedures and tools to take care of customers in the moment.
- Responsible for driving the design of the baggage systems, including incremental improvements and product innovation, to develop a world class customer experience in baggage and cargo design. Ensure baggage design future vision and plans have service proposition and innovative solutions that will elevate its market position as a leader for airport customer experience. Will embed a culture for a design that puts the customer at the center of the design process with, a focus on both the functional and emotional needs and engagement of the customer. Create strategic communication plans are developed to deliver customer and field insights to key stakeholders across the enterprise.
- Accountable for the Training development that improve the knowledge and the skills on Baggage services for all network team including HUB.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
The successful candidate will have:
- Bachelor’s Degree or equivalent – preferred Master’s Degree
- Minimum 10 years of relevant experience
- World Tracer familiarity
- Airline experience
- Managerial skills
- Arabic speaker is an advantage – additional languages preferred
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
