Executive Service
DHS PROGRAM DIRECTOR 1
Department of Human Resources
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Nashville, TNAnnual Salary: $66,096 - $105,396.
This is a Remote position (Work from Home).
For more information, visit the link below:
https://www.tn.gov/content/dam/tn/human-services/documents/DHS%20Program%20Director%201_Davidson_062123.pdf
Closing Date: 06/28/2023
Who we are and what we do:
DHS MISSION:
To build strong families by connecting Tennesseans to employment, education and support services
DHS VISION:
To revolutionize the customer experience through innovation and a seamless network of services
DHS VALUES:
- High Performance
- Collaboration
- Continuous Improvement
- A Shared Vision
- Customer-Centered Solutions
How you make a difference in this role:
The position of Program Director 1 within the ACCENT Coordination User Acceptance Testing Unit works closely with multiple divisions within the Tennessee Department of Human Services (TDHS) as well as external entities. This position supports functions for the Automated Client Certification and Eligibility Network for Tennessee (ACCENT) and other systems that support Family Assistance through analysis of business requirements. The position provides support to those designated to perform eligibility determination functions and other functions such as, but not limited to, benefit calculation and eligibility determination, related to the Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF). The TDHS Program Director 1 is a business role that provides support related to system modifications/enhancements. The role will also serve as a subject matter expert for the current eligibility system ACCENT as well as modernized systems and tools as deployed.
Key Responsibilities:
- Provide solutions and innovative approaches to support the customer experience.
- Collaborate with others, including Information Technology, to enhance/modify eligibility and benefit management systems.
- Develop/Document business requirements which support Family Assistance programs.
- Ensure system tasks are completed timely and according to business requirements via user acceptance testing.
- Respond timely/accurately to system functionality requests.
- Coordinates and supports system modernization efforts.
- Participates and leads system planning discussions.
Required Experience:
DOHR additional information for Recruiter, please to the job posting: Applicants may be subject to background check. Any position could ultimately be designated as work from home, mobile work or free address (i.e. Employees work in office and can choose from various space options based on need for a given day such as private meeting rooms, conference rooms, collaborative spaces and enclaves for individual work assignments.)
Minimum Qualifications:
- Bachelor's degree from an accredited college or university.
- Minimum of 5 years of experience with eligibility determination in the
- Automated Client Certification and Eligibility Network for Tennessee (ACCENT) system preferred.
- Experience analyzing data.
- Advanced written and verbal communication capabilities.
- Ability to work individually and/or with a team.
- Ability to multi-task, organize, and prioritize work.
- Proficient computer knowledge of Microsoft products is required.
- Proven ability and experience to foster teamwork and lead team towards identified goals.
Pursuant to the State of Tennessee’s Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State’s policy to provide an environment free of discrimination and harassment of an individual because of that person’s race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran’s status or any other category protected by state and/or federal civil rights laws.
