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Job Description
In this Seasonal Customer CARE Specialist 1 role, you will be the voice of Nordstrom and/or Nordstrom Rack, fielding real-time calls from customers across the country during peak/scaled events in a virtual contact center environment. The ideal Customer CARE Specialist 1 is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to all our customers.
Location:
This role is a fully remote, work from home position. All Nordstrom ‘Remote Work Policy’ guidelines and requirements must be met. All work must be done in designated, approved home office location.
Candidate location restrictions apply. Nordstrom can offer remote employment of this position in: Hawaii
Shifts:
Seasonal, full-time. Shift times will vary upon business need. Schedule flexibility, including nights, weekends, holidays, and overtime is required.
Paid! Training:
Start dates as soon as October 3rd!
Orientation: 1 week – Tuesday – Friday, 7:00AM – 4:00PM PST
Training: 2 weeks – Monday – Friday, 7:00AM – 4:00PM PST
- Attendance at Orientation and Training is required
Work from Home Subsidy! You’ll receive a post-tax $50 stipend each month for business expenses that may be incurred such as internet and incidentals.
Opportunity! Seasonal employees may have the opportunity to transition to permanent positions or qualify for additional seasonal opportunities based on performance and business need.
A day in the life…
- Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers
- Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts
- Provide Customers with critical service and product information, ensuring customer satisfaction via incoming phone contacts
- Process orders and enter data into order entry system via incoming phone contacts
- Track customer packages
- Other duties as assigned
You own this if you have…
- The ability to meet the Nordstrom Remote Work Policy and all detailed expectations, including, but not limited to:
- Reliable Internet connection with minimum required speeds of 5 MB/s upload and 50 MB/s download - Internet connection must be wired to modem; wireless internet connection not permitted
- A quiet, distraction free, secure home workspace
- The ability to work your entire shift using a computer while stationed at a desk, wearing a headset
- Participation in video calls using both the sound and video features of the video conference platform
- Excellent communication skills
- Conflict management skills and professional composure
- The ability to work in a fast-paced environment and demonstrate a high sense of urgency
- Understanding of computer systems and troubleshooting issues with minimal assistance
- The ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
- 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
