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Job purpose
The Front Desk Receptionist will maintain smooth patient flow through communication between patient, provider, and other clinic support staff as well as ensuring proper eligibility of insurance coverage. Provides general support of all business aspects to the practice, but not limited to managing reception area, patient information, and appointment.
Duties and responsibilities
· Provide excellent internal and external customer service
· Process calls according to purpose of call and/or forward urgent calls to appropriate personnel or department.
· Perform administrative skills such as creating, managing and scheduling appointments.
· Ability to speak clearly, distinctly, and pleasantly on telephone and face-to-face patient encounters while maintaining professionalism.
· Screen telephone calls to ensure routing to the appropriate department or individual(s).
· Assist with appointment cancellation and rescheduling and conducting reminder calls.
· Ensure complete and accurate data entry during telephone patient registration process.
· Provide general information (e.g. directions, scope of services, available programs) to patients and/or customers.
· Forward patient concerns and feedback to appropriate personnel within the Community Health Center for resolution and optimization of clinic efficiency.
· Provide assistance and information to patient when requested.
Qualifications
· 1 Year minimum working experience in front desk receptionist functions, patient scheduling and registration, is preferred.
· Proficiency in written and verbal English and targeted language.
· Able to work effectively while multi-tasking.
· Bilingual in English and Spanish or Mandarin/Cantonese preferred
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
Education:
- Associate (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Language:
- Chinese (Required)
Work Location: In person
