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At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission through the use of cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities.
This role will recognize and articulate business problems or opportunities, define target metrics, and create well-formed epics or user stories for engineering teams, who can then design, build, release, and monitor technical solutions efficiently.
This position contributes to Starbucks success by contributing to the strategic value, usability, and performance of one or more of our digital products. To be successful, the technical product manager needs to have significant technical acumen and experience along with a passion for delighting product users with simple solutions and engaging digital experiences.
Responsibilities and essential job functions include but are not limited to the following:
Product Definition & Value
- Responsible for determining business needs, understanding market demands and technical trends, problem solving and proposing solutions
- Align with business partners to balance business and technical objectives and manifest these as clear, stable priorities for the team
- Manages product planning and development through day-to-day collaboration and decision making with a cross-functional team including architects, developers, designers and business or subject matter representatives
- Translates customer experience into technical requirements and product solutions
- Defines non-functional requirements including performance, scalability, resilience, usability, accessibility, security, and business continuity
- Creates data flows and functional and technical specifications as needed.
- Identifies opportunities to improve feature performance and overall product health using data
- Stays abreast of new technology capabilities and leverages knowledge in contributing to product solutions. Recommends and plans innovative products and features
Analysis & KPIs
- Defines and analyzes metrics that measure and benchmark product success
- Defines product health and performance metrics
- Creates dashboard/reporting requirements and KPIs to measure product performance
- Measures feature success post deployment and feeds insights back to the team and business partners
Communication & Collaboration
- Interacts directly with business stakeholders to understand business problems
- Presents options/recommendations clearly and persuasively to support business stakeholder decisions
- Works with engineering teams to understand, prioritize and document technical and non-functional features.
- Owns effective relationships with engineering teams across Starbucks Technology
Product Planning & Delivery
- Practices iterative, agile development
- Identifies and documents technical tradeoffs as well as dependencies and constraints
- Performs validation of feature against stated goals
- Helps resolve technical blocking issues and coordinates solutions across multiple technical teams
- Works with cross-functional teams on feature sizing and delivery planning
- Effective communications of product delivery milestones and progress
- Works with product, producers, engineering, and QA to align on feature sizing and delivery planning
- Performs validation of feature against customer and business goals and acceptance criteria
- Works with product managers to scope and prioritize upcoming projects into the roadmap
- Contributes to a cross-team digital product roadmap
Required Knowledge, Skills and Abilities
- Bachelor’s degree or equivalent practical experience
- Hands on experience in developing roadmaps, priorities, features, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with variety of stakeholders (3+ years)
- Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization (3+ years)
- Industry experience in a technology environment with a record of successfully delivering complex products (3+ years)
- Demonstrated ability to work with design and engineering to deliver customer facing features (3+ years)
Preferred Qualifications
- Ability to read and understand programming languages
- Strong verbal and written communications skills
- Ability to balance multiple priorities and meet deadlines
- Familiarity with JIRA and HTTP proxy debugging tools (Fiddler, Charles)
- Recent experience in defining and/or building applications for web and/or mobile (preferred)
- Prior programming experience a plus
** This position is a hybrid role requiring 3 days a week onsite in Seattle, WA**
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.
