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Responsibilities described in this section are fundamental to success in this position.
- Follow the process outlined by the management of the dealership regarding the sales process and the interaction with customers
- Make regular customer contacts by the means outlined by management such as floor time, phone ups, mail, and personal visits
- Obtain the training necessary for factory qualifications and the product knowledge for each model sold
- Perform regular and scheduled contacts with previous customers and report the performance to the sales manager
- Take test drives with customers according to management’s guidelines for personal safety
- Present to management all offers made by customers to purchase a vehicle
- Prepare and process the required paperwork to finalize the vehicle sale
- Deliver vehicles to customers and process the trade-in as requested by management
- Develop a long term outside prospecting plan and spend time daily generating new clients
- Work to improve personal selling skills
- Enforce safety precautions specific to work area
- Other duties as assigned by manager
Minimum Qualifications
The requirements listed below are the minimum degrees, certifications, knowledge, skill, and/or ability required of this position.
- Valid driver’s license with ability to maintain a clean driving record
- Previous automotive sales or customer service experience
- High School Diploma or GED preferred and/or equivalent work experience
- Able to obtain and keep a Used Motor Vehicle License and New Motor Vehicle License
Knowledge, Skills and Abilities
The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Excellent interpersonal, time management and organizational skills
- Ability to identify and achieve targeted goals
- Excellent written and verbal communication skills and the ability to understand verbal and written instructions
- Ability to work well with a range of individuals
- Ability to prioritize various tasks
- Ability to clearly communicate with customers and coworkers alike to ensure an excellent customer experience
- Ability to work independently and/or as part of a team
- Ability to effectively respond to inbound and outbound phone calls
- Excellent attention to detail, professional demeanor, and a positive ‘can do’ attitude
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to stand; walk and talk or hear
- The employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel or crouch
- The employee must regularly lift and/or move up to 25 pounds, and frequently required to lift up to 50 lbs, and the employee is occasionally required to lift in excess of 100 lbs with proper assistance
- Specific vision abilities required by this job include close vision and distance vision
- Must be able to pass a drug/alcohol urinalysis and be able to drive a vehicle
Working Conditions
The work environment characteristics described here are representative of those one may encounter while performing the essential functions of this job.
- While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to fumes or airborne particles; extreme cold and extreme heat. The noise level in the work environment is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Travel Requirements
The travel requirements described here are representative of those an employee encounters while performing the essential functions of this job.
- While performing the duties of this job, the employee may be required to travel within or outside the area. Travel for this position is infrequent.
