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About us
Ageless MD is a small business in Tustin, CA 92780. We are fast-paced, professional and customer-centric.
Compensation: depending on experience and qualification,
A background in Beauty industry, Sales, Marketing.
Enthusiasm, creativity, and a desire to learn about the Med SPA business
Strong oral and written communication skills
Primary Responsibilities For Medical SPA Receptionist
*Greet customers by name and with smile & enthusiasm
*Use proper phone etiquette and greet other employees, physicians, vendors and patients in a courteous manner ensuring complete guest satisfaction.
*Accurately taking and delivering messages to appropriate providers and staff.
*Making appointments with our online electronic medical record (EMR) keeping software. Accurately book, change and cancel appointments.
*Verify and enter patient information accurately into the system.
*Maintains knowledge of all providers schedules and restrictions.Checking in/out patients.
*Actively promote the medspa, treatments, services, sessions, and retail as well as programs, promotions and/or discounts available.
*Have basic knowledge of Mac computers/tablets/phones and make sure to charge all devices at the end of the day.
*Handle patients' questions and concerns promptly, professionally and courteously.
*Assist patient to complete Consents upon checkin & Payments at the end of their treatment.
*Regularly attend, participate in and support training and staff meetings for the spa.
*Office administration: including but not limited to stocking supplies, filing, organization, turning music on/off, and making sure the surrounding environment of all suites are clean and welcoming.
*Communicate to management any and all occurrences involving staff or patient issues that require immediate attention.
*Answering and Managing social media/online inquiries/emails.
*Assist in all areas of spa operation as requested by management.
*Must be a team player with great personality and people skills
The primary role of the position is to provide personalized patient care, support the physician and practice by performing clinical duties, and to manage all patient care aspects directed by the physician.
We are seeking someone with excellent clinical skills and medical office management knowledge. The ideal candidate will demonstrate excellent customer service, professionalism and show a helpful demeanor with staff and patients. Must maintain a positive attitude, assume accountability, and functions well as a team player. Must have excellent communication skills with patients, staff and physician.
He or she must also apply a range of clinical skills and problem-solving techniques to think through and solve issues creatively to improve performance and company efficiency. As the candidate develops into the role, he/she will manage more duties.
This is a boutique practice that has high standards of service and care. It requires a high level of critical thinking, ability to multi-task, and sharp sense of responsiveness to patients and team members in order to keep all operations flowing. This is an excellent opportunity for someone who is passionate about anti-aging medicine and helping people look and feel their best.
Job Duties (include but are not limited to):
- Professional phone etiquette and ability to use multi-line phone system
- Accurately schedule/confirm all appointments and collect patient payments
- Greet patients and assist with flow of schedule
- Process and organize patient paperwork and medical charts
- Assists physician in preparing for examination, procedures, and treatments
- Chart review and preparation before patient clinical visit
- Assists with orientation and training of new staff
- Performs patient education and counseling when appropriate
- Prepares and maintains clean exam rooms, lobby, and office space
- Technology and photography to patient before and after results
- Maintains confidentiality as it complies with HIPAA and practice guidelines
- Attends required CPR, OSHA, and CLIA training programs
- Attends all company meetings and assists in events related to the clinic
- Communicates effectively with physicians, co-workers, and patients
- Functions well within a team and is collaborative, positive, and flexible
- Applicant must maintain a professional and well-groomed appearance
- Applicant must be committed to ethical behavior, honesty, and integrity
Job Type: Full-time
Job Type: Part-time
Pay: $20.00 - $22.00 per hour
Benefits:
- Employee discount
Healthcare setting:
- Med spa
Schedule:
- Monday to Friday
- Weekends as needed
Application Question(s):
- Free to work on Saturdays?
Education:
- Bachelor's (Preferred)
Experience:
- Medical Spa: 1 year (Preferred)
Work Location: In person
