Job Title
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Background/Desktop Investigator
Location
Remote or Hybrid (Manchester, NH or Rockville Centre, NY)
Summary
This position supports the investigation of claims within our Loss Adjusting unit by conducting detailed and in-depth background and social media investigations through online research using private and public database services, specialized techniques and technologies. Investigators will be required to record all findings into a clear and concise summary/report, obtain evidence, make recommendations as appropriate, testify as needed at trials, and work independently with minimal supervision.
Essential Functions
Conducts research through private and public databases and the internet- Identifying and verifying social media accounts linked to claims.
- Gathering and analyzing information from various social media platforms, online forms, articles, and other internet resources.
- Performing Open Source Intelligence (OSINT)/Deep Internet Searches.
- Working closely with team members on complex cases to resolve identities on social media or databases.
- Completing in-depth reports on background data, social media findings, and investigation results, ensuring the information is distilled in a concise and professional manner.
- Conducting multiple research reports simultaneously while maintaining work quality and turnaround time.
- Maintaining a record of billable time and prompt submission of billing records for invoice preparation.
- Providing excellent customer service to both internal and external business partners.
- Exhibiting excellent verbal and written communication with team members and/or clients regarding workflow, potential opportunities, or problem files.
- Embracing continuous development by identifying areas for growth and improvement and implementing process and technical enhancements.
- Maintaining strict confidentiality regarding subjects under investigation.
- Other duties as assigned.
Related Functions
- Participating in Companywide committees and projects as assigned.
Required Skills
- Bachelor's Degree required.
- Excellent written and verbal communication skills.
- Strong interpersonal skills.
- Capability to identify problems and implement solutions.
- Ability to manage multiple assignments and set priorities
- Innovative investigative skills with attention to detail.
- Demonstrating an ability to uncover hard-to-find information, embodying a knack for finding the "needle in the haystack".
- Proficiency in computer skills, including Word and Outlook.
- Advanced knowledge and hands-on experience with multiple social media platforms.
- Must be a quick learner and able to work independently to meet deadlines.
Organizational
- Demonstrates alignment with RiverStone’s Commitments.
- Prioritizes and organizes work in self-directed manner.
- Attains and maintains knowledge of assigned department.
- Performs other duties as required, including supporting and coordinating with other department colleagues.
Experience
At least two years of relevant professional experience preferred.
Required Education
Four-year college degree in Criminal Justice or similar, or equivalent work experience.
Preferred Education or Certification
None.
Supervisory Role
None.
Travel
Limited travel required, based upon business needs.
Work Environment / Physical Demands
This position operates in a professional office-based collaborative environment. The role uses standard office equipment such as phones, computers, copiers/printers, and filing cabinets. Noise level is moderate. While largely a sedentary role, the employee is occasionally required to stand; walk; use hands to handle or feel; and reach with hands and arms. Other Duties (Disclaimer Statement) we retain the right to change or assign other duties to this position as required.
Core Competencies
Ethics and Values: Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Negotiating: Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.
Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.
Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
Written Communications: Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
Diversity, Equity, Inclusion & Belonging
RiverStone Resources, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ+, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law.
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