Visitor Information Assistant

 

Duties

• Coordinates and directs the daily operations for a visitor facility including the handling of daily receipts, sales, and personnel and building/landscape maintenance. Ensures the visitor center is maintained in accordance with established standards.
• Develops and maintains procedure manuals for permit desk operations and interpretive service policies and procedures. Troubleshoots and resolves any problems associated with the visitor facility, personnel, equipment, or sales.
• The incumbent must schedule service and repair appointments as necessary. Organizes, inventories, and maintains center/program equipment and supplies.

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• Provides input to the budget planning by assisting with the overall estimation of materials, personnel, and supplies needed for work accomplishment. Maintains and updates all visitor center records, reports, and databases.
• Make recommendations to the supervisor and managers regarding interpretive services, pass and permit operations and procedures to improve the efficiency and effectiveness of the visitor center operations.
• Serves as unit collection officer and is responsible for accounting, balancing, reconciling, and accurate record keeping of the visitor center funds.
• Resolves a wide range of problems relating to cash intake for various pass and permits, such as suggesting specific changes to cash handling procedures and developing control mechanisms for the overall receipt and disbursement process.
• Reviews cash processing transactions, completes audits, and prepares various reports on the status of funds. Responsible for ordering passes and permits, security and inventory control, sales, oversight and collection of monies.
• Responsible for inventory and control of various merchandise that is located in the visitor center.
• Provides visitors with detailed information in the areas of various permits and pass requirements, trip planning, local area information, ecological and wilderness information.
• Plans, develops, updates and provides visitors with recreational guides, brochures, and maps that include but not limited to information such as seasonal restrictions, fire danger levels, weather conditions, trail conditions, and etc.
• Explains safety requirements and regulations to the public of the proper use of the national forest.
• Plans, creates, and provides presentations for the interpretive displays such as forest management, ecology, and natural and cultural history that will be displayed in kiosks throughout the visitor's center.
• Responds to inquiries, questions, and complaints from the general public and other government agencies. Compiles and prepares various reports as requested by the supervisor, managers and other government agencies.
• Researches, develops, revises and updates educational, recreational guides, pamphlets, fact sheets, brochures, newspaper articles, trail signage, kiosk, boards, and interpretive displays.
• Coordinates and cooperates with other departments, government agencies, partners, associations and businesses to ensure timely and accurately sharing and dissemination of information to visitors.
• Writes, edits, proofreads and updates information contained on the forest website/social media sites.
• Consults and coordinates with supervisors, program managers and the public affairs office for the content and final production of all media products.
• Develops environmental programs and wilderness education programs and presents this information to various groups, adjusting the message for intended audience.
• Provides support to and assists in the development and administration of environmental education programs for schools, working with school teachers to plan customized programs to meet the objectives of school curricula.

Requirements

Conditions of Employment

• You must be a US Citizen or US National.
• Males born after 12-31-59 must be registered for Selective Service.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check
• Direct Deposit Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to a financial institution of your choosing.
• Must be 18 years of age
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-Verify

Qualifications

In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards.

Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary.

GS-07: Applicants must have one year of specialized experience equivalent to at least the GS-06 grade level.

Examples of specialized experience include: Serving the administrator or a specific work program for a unit; Producing brochures, promotional materials, and newsletter used in support of a public information program; reviewing documents for accuracy compliance and/or formally responding to inquiries and resolving issues related to a specific work program.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

To receive consideration for this position, you must provide updated required documents and meet all qualification requirements by the closing date of this announcement.

Additional information

PLEASE NOTE: This vacancy is being used to fill positions for FY2024 Temporary Employment Hiring season. The expected start date for this position will be between October 8, 2023 and December 30, 2023.

By selecting the "Location Negotiable" option during the application process, implies your willingness to be considered for any official duty location listed on this announcement and/or those duty locations not listed for this Regional announcement. Pay rates vary depending on location. The salary shown is for the Rest of the U.S. See OPM.gov for additional information on pay rates.

This position is temporary, has a Not-to-Exceed date and will be filled for up to 6 months or as a not to exceed (NTE) 1 year, however an extension of the appointment may be possible without further competition. The appointment may also end early due to lack of work or lack of funds.

Applicants who apply under this job opportunity announcement agree to have their application, associated documents and applicable personal information shared with other groups within the Region who have vacancies within the same occupational series, grade, full performance level and in any of the geographic location(s) listed on the announcement. Applying to this announcement does not replace the need to apply to other job opportunity announcements for which you wish to receive consideration.

The duty station for this position will be at one of the duty locations listed in this announcement. Salary range as shown is the locality pay Rest of U.S. (RUS). Pay rates vary by location. Please visit the Office of Personnel Management's website for additional information on pay rates.

The USDA Forest Service has legislative authority to recruit and fill Permanent (Career/Career-Conditional), Temporary, and Term Appointments under the USDA Demonstration Project. Under this authority, any U.S. citizen may apply.

Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP): To exercise selection priority for this vacancy, CTAP/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP eligible must meet the agency's definition for a quality candidate as provided in the How You Will Be Evaluated section of this announcement to be considered.

If you are retired from the Federal Government and are selected for this vacancy, your retirement annuity may be offset from your pay.

This position is not eligible for telework.

Availability of government housing and federal day care facilities will vary by location.

Positions filled from this announcement may be a bargaining or a non-bargaining unit position represented by either NFFE, AFGE or NAGE.

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated in accordance with the category rating procedure as defined in the USDA Demonstration Project Plan. Applicants who meet the basic minimum qualification requirements established for the position will be placed in the Eligible category. Eligible applicants will be further evaluated against criteria for placement in the Quality category. This evaluation is based on the level of your experience, education, and/or training as determined by your responses to the Assessment Questionnaire. Applicants with veterans' preference are listed ahead of applicants who do not have veterans' preference within each category.

Applicants who meet the minimum qualification requirements established for the position will be referred to the selecting official.

Note: If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score may be adjusted to more accurately reflect your abilities, or you may be found ineligible. Please follow all instructions carefully. Errors or omissions may affect your rating. Providing inaccurate information on Federal documents could be grounds for non-selection or disciplinary action up to including removal from the Federal service.

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in the mail service, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.
  
  Resume that includes: 1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the responsibilities section including work schedule, hours worked per week, dates of employment (day/month/year); title, series, grade (if applicable); 4) supervisor's phone number and whether or not the supervisor may be contacted for a reference check; 5) other qualifications.
  
  If education is required or you are using education to qualify, you must submit a copy of your college transcripts that include your name along with the name of the Institution. An unofficial copy is sufficient with the application; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.S. Department of Education as equivalent to U.S. education standards. There are private organizations that specialize in this evaluation and a fee is normally associated with this service. All transcripts must be in English or include an English translation.
  
  Surplus or displaced employees eligible for CTAP or ICTAP priority must provide: proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (as applicable), and your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  Please view Tips for Applicants - a guide to the Forest Service application process.
  
  Read the entire announcement and all instructions before you begin. You must complete this application process and submit all required documents electronically by 11:59p.m. Eastern Time (ET) on the closing date of this announcement.
  
  Applying online is highly encouraged. We are available to assist you during business hours (8:00a.m. - 4:00p.m. (MST), Monday - Friday. If applying online poses a hardship, contact the Agency Contact listed below well before the closing date for an alternate method. All hardship application packages must be returned to Human Resources no later than noon ET on the closing date of the announcement in order for it to be entered into the system prior to the closing date.
  
  This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Contact the Agency Contact to request this.
  
  To begin, in USAJOBS click "Apply" and follow the instructions to attach your resume and supporting documents, complete the assessment questionnaire, and submit your application.
  
  NOTE: If a document is resubmitted, it replaces the previous submission, which means the previous document is no longer available to the Human Resources Office. If you are adding to, rather than replacing a previous submission, you must upload both the old document and the new document. You must verify that uploaded documents from USAJOBs transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred. However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Applicants may combine all like required documents (e.g. SF-50s or veteran docs) into one or more files and scan for uploading into the application. Each file must not exceed 3MB. Grouping like documents into files will simplify the application process. Documents must be in one of the following formats: GIF, JPEG, JPG, PDF, PNG, RTF, or Word (DOC or DOCX). Uploaded documents may not require a password, digital signature, or other encryption to open.

  Agency contact information

  HRM Contact Center

  Phone

  1-877-372-7248 X2

  Email

  HRM_Contact_Center@usda.gov

  Address

  USDA Forest Service HRM Contact Center
  DO NOT MAIL IN APPLICATIONS, SEE INSTRUCTIONS IN THE ANNOUNCEMENT
  Albuquerque, NM 87109
  US

  Next steps

  Your application will be reviewed to verify that you meet the eligibility and qualification requirements for the position prior to issuing referral lists to the selecting official. If further evaluation or interviews are required, you will be contacted. Log in to your USAJOBS account to check your application status.
  
  You must choose to turn on email notifications in your USAJOBS profile if you want to receive important email notifications that may impact your applicant experience (e.g. If you start an application and do not submit it prior to the closing date, USAJOBS will send an email reminder that the closing date is approaching and your application is in an incomplete status).
  
  Multiple positions may be filled from this announcement.
  

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in the mail service, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.

Resume that includes: 1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the responsibilities section including work schedule, hours worked per week, dates of employment (day/month/year); title, series, grade (if applicable); 4) supervisor's phone number and whether or not the supervisor may be contacted for a reference check; 5) other qualifications.

If education is required or you are using education to qualify, you must submit a copy of your college transcripts that include your name along with the name of the Institution. An unofficial copy is sufficient with the application; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.S. Department of Education as equivalent to U.S. education standards. There are private organizations that specialize in this evaluation and a fee is normally associated with this service. All transcripts must be in English or include an English translation.

Surplus or displaced employees eligible for CTAP or ICTAP priority must provide: proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (as applicable), and your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Help

This job is open to

• The public

  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

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