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We at Envision Employment Solutions are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale!
Our partners offer awesome work environment, competitive salaries, full benefits, and many others perks.
Our Hiring Process:
1. After filling your online application, our team will review your application and if you are a fit for any of the open positions we have even if it wasn't the one you applied for, our team will reach out to you to schedule an HR Interview.
2. During the call we will go through your resume and discuss the opportunities we have for you in details. We would love to learn a little bit about you, about your work experience and your career's goal. We will also be able to answer any questions you might have.
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Envision Employment Solutions is currently looking for a Chief Customer Officer [CCO] for one of our partners, a very well-known Company.
Job Summary:
Our Partner is looking for a Chief Customer Officer who will provide the leadership and direction as well as overseeing Marketing, Customer Experience (CX) and Customer Care.
Our ideal candidate will design, lead, and monitor the implementation of effective Customer Strategies to attract, retain our customers, and provide excellent service. She or he will ensure that these strategies are aligned with our business goals.
Responsibilities:
- Developing, monitoring, and ensuring strategy implantation:
- Develops business strategies and plans ensuring their full alignment with company strategy and objectives.
- Sets the directions, inspires people, and drives/changes the mindset & culture, as well as the execution mechanisms to achieve business results.
- Ensures high levels of quality, accuracy, and process consistency and integration in planning, forecasting, and budgeting approaches used by the organization.
- Overseas operations and business activities to ensure they produce the desired results and consistency with the overall strategy and mission.
Leading all Marketing aspects:- Builds relationships with media and stakeholders through creative PR strategies.
- Leads the development and implementation of a cohesive marketing plan to increase brand awareness.
- Directs, plans, and leads the implementation of the policies, objectives, or activities of Customer’s Division to ensure achieving business objectives.
- Directs the development of annual and longer-term business plans for a strategic function, ensuring alignment with strategy; quantifies business outcomes (i.e., revenues or other KPIs)
- Directs the implementation of Marketing activities to ensure the effective traffic to attract and retain the company's customers.
- Sets the directions, inspires people and drives/changes the mindset & culture, as well as the execution mechanisms to achieve business results.
Leading all Customer Experience aspects:- Leads developing the Customer Experience framework, strategizing the consumer process and journey.
- Leads developing groundbreaking initiatives to create a unique Customer Experience environment for the company's network.
- Leads implementation of new programs, tools, and resources to better deliver exceptional customer service.
- Heads the development of both online and offline Customer Experience projects and collaborates with business owners to create a smooth user experience.
Leading all Customer Care aspects:- Defines and leads the execution of Customer Care and Channel Strategy (1 to 3 years plan), with an objective of increasing customer satisfaction, maximizing customer value, supporting brand health and NPS among current and potential customers for both Consumer and Business customers.
- Defines Customer Care Propositions and directs building service models based on customer value, need and segment and to be aligned with budget and channel strategy (1 to 3 years plan).
- Leads all activities associated with incoming Customer Service operations, including developing and implementing policies and procedures. Ensures continuous improvement of processes, systems, and communications.
- Oversees improving Customer Service experience, creates engaged customers and facilitates organic growth.
Requirements:
- A Bachelor’s degree in business administration.
- MBA holder is highly preferred.
- 15+ Years of experience including at least 8 years of experience as people leader.
- Proven work experience as a VP of Marketing, Marketing Director, or another senior role.
- Demonstrable experience designing and implementing successful marketing campaigns
- Extremely strong communication (verbal, written, graphic) skills
- Ability to develop and maintain business relationships
- Strong understanding of financial reports, analytic methods, and financial data tools are often required
- High level of numerical ability
- Accuracy and attention to detail
- High emotional intelligence
Benefits:
- Competitive Salary
- Social Insurance
- Medical Insurance
- LTIP
- Annual Bonus
Envision Employment Solutions is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Come join us!
