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PLEASE NOTE: THIS POSITION IS NOT AN ICF POSITION. WE ARE RECRUITING ON BEHALF OF PHAEDON – PRESS RELEASE CAN BE FOUND
HERE
Private equity firm Cohere Capital has signed a definitive agreement to acquire the commercial marketing group of ICF Next, ICF’s marketing, communications and digital transformation agency. The group will relaunch as Phaedon, a new, independent, technology-enabled marketing and communications company focused on driving value-added participation and engagement.
@ ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. Join our community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo. You will be supporting the Loyalty Programs for major travel and hospitality clients.
Who we’re looking for:
This role has an opportunity to find solutions to client challenges, research projects, technology enhancements and monthly system releases, as well as ad hoc projects as assigned. You'll understand the client’s business goals and work with agency resources to ensure those goals are met. This team member is the first line of contact when incidents or requests arise. Acting as a liaison between the account leadership or client and internal partners, you will be the agency driver that works to keep the deliverables moving along while providing customer service to the client.
The opportunity:
- Manage client’s issue triage, issue resolution, status meetings, and running high level reports.
- Management of Service Level Agreements, monthly reporting and internal audit tasks.
- Daily Processing – file management, fulfillment, research and reporting, email deployment support.
- Coordinate certificate updates between client and internal business teams.
- Research: competitive information, trends, case studies, etc.
- Participate and/or leads appropriate client status meetings.
Basic Qualifications:
- 1+ years of experience in marketing, marketing operations, technology.
- 1+ year of using software ticketing systems like JIRA, Asana, or other ticketing systems.
- 1+ year of experience monitoring and troubleshooting problems with applications, servers and networks using tools like Splunk, Sentry, New Relic, or other similar platforms.
- 1+ experience using SQL.
Preferred Qualifications:
- BA/BS Degree in communications, Marketing or Advertising.
- Technology literacy – Internet proficiency, Microsoft Word, Excel, and PowerPoint.
- Experience working with clients and strong interpersonal communication skills, both verbal and written.
- A sincere interest, if not passion for ideas and marketing communications.
- Strong attention to detail/follow-through.
- Self-starter/self-motivated.
- Drive, ingenuity, and resourcefulness.
- Ability to work confidently and accurately with data
This Job Description and Posting is created and provided by Phaedon over whom ICF exercises no control; ICF has no control over the content of this Job Description, or any conditions Phaedon might impose once an interested person has submitted an application.
ICF cannot confirm the accuracy or completeness of any Job Description or other information submitted by Phaedon. ICF assumes no responsibility, and disclaims all liability for the content, accuracy, completeness, legality, reliability, or availability of any Job Description, Posting, or other information submitted by Phaedon and posted on ICF’s career website.
Phaedon is solely responsible for compliance with all applicable laws, including the Fair Credit Reporting Act and similar laws, anti-discrimination laws such as Title VII of the Civil Rights Act of 1964, as amended, the Age Discrimination in Employment Act, the Americans with Disabilities Act, and any applicable data protection, wage transparency or privacy laws. Phaedon is responsible for offering alternative methods of screening, if so required by the Americans with Disabilities Act or any similar law. You must contact Phaedon if you require alternative methods of screening.
When you submit your application or other information to ICF, you are requesting and authorizing ICF to make available such application information to Phaedon. Any resume or application information that you submit through ICF will be forwarded and viewed only by Phaedon. ICF will not maintain any resume or application, except for the period of time to forward.
ICF is not procuring employees for Phaedon. ICF is merely providing a tool enabling Phaedon to seek interest persons for positions with its
new, independent, technology-enabled marketing and communications company
. The sole responsibility for the content of any Job Description, interviews or offers made, any issues arising from an acceptance or denial of employment, and any other issues arising from the use of ICF’s Career’s website, is solely with Phaedon.
ICF assumes no responsibility, and disclaims all liability, for the content, accuracy, validity, completeness, legality, reliability, or availability of the position, or any assessment or response by Phaedon.
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our
EEO & AA policy
.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email
icfcareercenter@icf.com
and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:
Know Your Rights
and
Pay Transparency Statement.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:
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