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King County’s Department of Community and Human Services (DCHS), Children, Youth & Young Adults Division (CYYA) is seeking an energetic and hardworking individual to join our team in an exciting Career Service position. This Administrative Specialist II position is responsible for providing customer service to the public, and administrative support to office staff. We are seeking a team-oriented individual who is customer-focused, innovative, adaptable, and self-motivated. The successful candidate must have excellent and reliable attendance, stellar customer service skills in person and over the telephone (discretion, patience, etiquette, and professionalism), and be an independent self-starter with excellent time management and organizational skills.
ADDITIONAL POSITION INFORMATION:
- This position has been designated Non-Mission Critical. Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency.
- Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek; schedule is 8:00am-5:00pm, Monday-Friday and is overtime eligible with supervisory pre-approval.
- The work associated with this position will require the selected candidate to work onsite supporting youth and young adult clients at The Center for Education and Career Opportunities (CECO) 16101 Greenwood Ave N Shoreline, WA 98133.
- This position is not represented by a union.
TO APPLY:
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Ensure that information, activities, and outcomes are entered into the Employment and Education Resources’ database(s).
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Create, maintain, and review files and database reports to ensure that information from all sources is accurate and internally consistent.
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Ensure that data entry into the system and reports are accurate. May review the data entry of other staff into this system.
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Assist in the preparation and certification of participant files as required by federal and state audits.
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Provide back-up support for CYYA Front desk locations: Greet customers and visitors at the CYYADS Sites.
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Create a welcoming environment virtually and in person to people calling or visiting the department and connect them to the relevant resources.
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Provide administrative support to the CYYA team.
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Have strong customer service skills and demonstrated ability to work effectively in a multi-disciplinary team.
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Demonstrate experience in utilizing a database or databases including thorough understanding of all screens, definitions, and data entry procedures.
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Can work in a team environment and complete all tasks in an effective and efficient manner.
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Have intermediate proficiency in the use of personal computers, with working knowledge of MS Word, Excel, Access, and Outlook.
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Are skilled in the operation of a variety of office equipment.
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Can prioritize workload, work under pressure with tight timelines and changing priorities, and simultaneously work on multiple assignments.
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Demonstrate ability to understand and execute complex verbal and written instructions and maintain confidentiality.
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Have experience in basic mathematics, organizational skills, and research skills.
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Have strong writing skills, including proper usage of grammar, spelling, and punctuation.
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Have excellent reading comprehension, reasoning, writing and oral communication skills.
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Ability to provide excellent customer service and public relations skills in a diverse work environment.
Desired Qualifications:
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Experience working and engaging with people ages 16 to 24.
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Experience with CYYA’s programs and participants.
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
