About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit
www.FiskerInc.com
– and enjoy exclusive content across Fisker’s social media channels: Facebook
, Instagram
, Twitter
, YouTube
and LinkedIn
. Download the revolutionary new Fisker mobile app from the App Store
or Google Play
store.
Role Overview
We are looking for a professional and customer service-focused leader to be the Store Manager of the Fisker Center+ Dusseldorf, someone who will oversee daily operations and manage a team of Owner Advisors and Delivery Specialists. You will recruit, train and supervise a team as well as oversee the operational standards at the location. Your duties will also include leading the customer journey from lead generation through to vehicle delivery. You will also work together as partners with a Service Manager in the same location. The ideal candidate will be able to achieve high customer satisfaction and staff performance through creating a positive working environment. In addition to being an excellent communicator, the candidate should demonstrate outstanding leadership and interpersonal skills.
Responsibilities
- Provide leadership, direction and coaching all members of the experience center team to ensure an outstanding and seamless experience for customers
- Assist with hiring and onboarding of Owner Advisors
- Plan and coordinate shift schedules for Owner Advisors
- Be a brand advocate; provide information to prospective customers about the Fisker brand, product, service and charging along with other aspects of Fisker ownership
- Ensure operational procedures are adhered to
- Answer customer enquiries as they arise
- Support vehicle test-drives and monitor and ensure vehicles are properly prepared for test-drive purposes
- Work proactively to identify technical, operational and organization issues and seek partnerships for prompt resolution
- Driving business through customer engagement, brand education and lead generation
- Executing a best-in-class vehicle delivery experience
- Setting criteria and evaluating staff using performance-based metrics
Basic Qualifications / Knowledge / Experience
- Bachelor’s degree in Business Administration or similar field
- Minimum of 3 years of experience working in a retail environment in a managerial role
- Experience recruiting, hiring and retaining a team along with shift planning
- Strong leadership and customer management abilities
- Customer service-oriented with in-depth knowledge of basic business management processes
- Excellent communication and interpersonal skills
- Fluent in German and English
Preferred Attributes/ Competencies
- Drive for Results: Drive for high performance, takes responsibility and works towards planning targets, overcoming obstacles, setbacks, and uncertainty.
- Business Acumen: Contribute to the company strategy and aligns the strategic priorities of own area with the direction and strategic priorities of the broader organization.
- Customer Centricity: Anticipates evolving customer needs and how to address them, doing the right thing in the right way
- Decision Making: Makes timely, informed decisions that consider the facts, goals, constraints, and risks.
- Analytical Thinking: Gather relevant information, identify key issues, compare data from various sources; draw appropriate conclusions to arrive at appropriate solutions.
- Teamwork & Collaboration: Facilitates Collaboration, actively engaging and to make joint decision and share best practices.
- Displays Global Perspective: Conveys an understanding of the organization's global market position, opportunities, capabilities, and competitive threats and takes cultural issues and geographic differences into account when making plans and decisions.
Additional Requirements
- Must be willing to travel both domestically, as well as internationally, as required
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