To provide both technical and functional expertise on the D365 F&O, CE and HR modules with focus on enhancing the performance, efficiency and capability of the Control Risks business. This is a hands-on role and the holder will equally provide configuration to Dynamics 365 F&O, CE and HR modules as well as assisting in the implementation and support of Dynamics 365 solutions. This role requires strong communication to non-technical audience and the holder needs to be able to work at a Strategic level as well as have hands on tactical and operational skills to define work and trouble shoot / resolve issues in an effective way Role tasks and responsibilities - Working closely with the D365 Solution Architect to support the delivery of D365 initiatives – D365 F&O Wave 2 and the CE Leads Project - Working with the Business Teams to understand opportunities / requirements, develop user stories in DevOps (or ITSM) and define product backlog - Inspiring the business through demonstrations of the possibilities of D365 F&O, CE & HR modules and their wider capabilities / integration to meet Control Risks needs and strategic ambitions - Maximising the use of D365 F&O, CE & HR partnerships and take a configuration first approach within the system vs overly customised. Striving for a vanilla solution wherever possible - Supporting the teams with regression testing of solution, UAT, and training.
Debugging bugs - Developing functional designs, test plans and scripts where applicable - Driving innovation such a building, customising and configuring the system as well as utilising for example Power Platform into your POC solutions - Go-live and post-live support - Resolving tickets and issues raised by Business Teams in accordance with internal service levels, processes, and procedures - Preparing and representing D365 F&O, CE & HR changes at CAB - Advising customers on best practices for D365 F&O, CE & HR processes, user interface and architecture - Advising on complex D365 F&O, CE & HR cases and proposing comprehensive solutions - Working with Strategic Transformation teams on ad hoc projects as a SME utilisation resource from Enterprise Apps team to complete project tasks on time and within budget - Developing solutions that improve the efficiency and capability of F&O system users - Implementing product best practices based on Microsoft Dynamics standards and supported configurations - Become the subject matter expert in cross-functional projects to represent the requirements and expectations of the tech and business teams. - Help and guidance with training SME's in areas specific to their BAU activities - Working closely with the D365 technical delivery manager on areas that require further engagement with the business - Working with the business SME's, help with knowledge, answer questions, drive a knowledge base - Supporting on surrounding application projects e.g. Leads Project to help run test scripts and provide input - Help contain and manage DevOps items and ensure awareness of risks and work items being delivered is given to the managers - Assisting in the platform releases (upgrades) with regression testing and working with the business to arrange functional tests - Data migration: Assist with the facilitation of data sets for ETL activities e.g. Wave 2, working with the business teams - Facilitate the collection of diverse data sets from different sources and provide insight into the data based on business needs/requirements.
Translate data analysis into impactful insights. Requirements QUALIFICATIONS & EXPERIENCE Must have in depth knowledge of Dynamics 365 F&O Understanding of D365 CE (PSA) & HR Good grasp of new and emerging technology trends In depth understanding of ERP applications COMPETENCIES Problem Solving - Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider team(s) Innovation & Creativity - Reviews and looks for efficiencies in ways of working; Constantly seeks innovative ways to improve services we offer to our clients. - Shows initiative in work, contributing new solutions or new ways of doing things Applied Thinking/Decision Making - Be prepared to make decisions and effective implementation of those decisions - Translates decisions into effective actions and implementation - Acts decisively and make difficult decisions even if unpopular Results Oriented - Delivers on personal objectives to deliver to strategic and department plans - Focuses on delivery, strives to exceed expectations - Shows drive and determination to achieve high standards Driving profit/margin improvement - Suggests and makes improvements and efficiencies to manage costs and improve margins - Understands need to work within project scope including price Communication, planning work and influencing - Communicates clearly and concisely using language appropriate to audience - Displays sensitivity to develop constructive relationships with others - Plans and organises workload of own and others, suggests priorities as necessary
