Title: Operations Support Agent
Reports to: Operations Regional Lead
Location: Remote
About CharterUP
If you’ve been searching for a career with a company that values creativity, innovation and teamwork, consider this your ticket to ride.
CharterUP is on a mission to shake up the fragmented $15 billion charter bus industry by offering the first online marketplace that connects customers to a network of more than 600 bus operators from coast to coast. Our revolutionary platform makes it possible to book a bus in just 60 seconds – eliminating the stress and hassle of coordinating group transportation for anyone from wedding parties to Fortune 500 companies. We’re introducing transparency, accountability and accessibility to an industry as archaic as phone books. By delivering real-time availability and pricing, customers can use the CharterUP marketplace to easily compare quotes, vehicles, safety records and reviews.
We're seeking team members who are revved up and ready to use technology to make a positive impact. As part of the CharterUP team, you'll work alongside some of the brightest minds in the technology and transportation industries. You'll help drive the future of group travel and help raise the bar for service standards in the industry, so customers can always ride with confidence.
But we're not just about getting from point A to point B – CharterUP is also committed to sustainability. By promoting group travel, we can significantly reduce carbon emissions and help steer our planet towards a greener future. In 2022 alone, we eliminated over 1 billion miles worth of carbon emissions with 25 million miles driven.
We’re a remote-first workplace, but we encourage collaboration and connection with hubs in Atlanta, Austin and Miami. CharterUP is looking for passionate and driven individuals to join our team and help steer us towards a better future for group transportation. On the heels of a $60 million Series A funding round, we’re ready to kick our growth into overdrive – and we want you to be part of the ride.
About this role
CharterUP is seeking Operations Support Agents to provide support to the operations team and 3rd party vendors across the US. The ideal candidate should have strong problem-solving skills, attention to detail, and the ability to work well under pressure
Compensation
- Annual base salary $60,000
- Comprehensive benefits package, including fully subsidized medical insurance for the employee and 401(k)
Schedule
- Shift 1: M-F 2:00 pm to 11:00 pm EST + weekend rotations
- Shift 2: M-F 8:00 am to 5:00 pm EST + weekend rotations
Responsibilities
The outcomes that the Enterprise Operations Leader in the charter bus industry is expected to deliver include:
- Audit upcoming trips and collect missing data.
- Respond to incoming vendor phone calls and emails.
- Negotiate and book LMTs (last minute trips) with providers.
- Resolve and escalate issues with vendors.
- Prepare weekly reports for the regional lead.
- Work with the L&CS team to resolve issues between clients and vendors.
Experience and Expertise
- Work well under high pressure.
- Ability to multitask and self-prioritize.
- Basic arithmetic skills.
- Strong work ethic with a drive to exceed expectations.
- Customer service or sales experience.
- Bachelor's Degree or 4 years of related work experience.
Recruiting Process
- Step 1: Initial video call with Talent Acquisition + Brief (12 min) online assessment (Wonderlic)
- Step 2: Quantitative Reasoning Interview with Talent Acquisition
- Step 3: Video call with Hiring Manager
- Step 4: Offer, Background check, reference check
- Step 5: Welcome aboard!
CharterUP Principles
At CharterUP, we don’t compromise on quality. We hire smart, high-energy, trustworthy people and keep them as motivated and happy as possible. We do that by adhering to our principles, which are:
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Customer First
- We always think about how our decisions will impact our clients; earning and keeping customer trust is our top priority
- We are not afraid of short-term pain for long-term customer benefit
-
Create an Environment for Exceptional People
- We foster intellectual curiosity
- We identify top performers, mentor them, and empower them to achieve
- Every hire and promotion will have a higher standard
-
Everyone is an Entrepreneur / Owner
- No team member is defined by their function or job title; no job is beneath anyone
- We do more with less; we are scrappy and inventive
- We think long-term
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Relentlessly High Standards
- We reject the status quo; we constantly innovate and question established routines
- We are not afraid to be wrong; the best idea wins
- We don’t compromise on quality
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Clarity & Speed
- When in doubt, we act; we can always change course
- We focus on the key drivers that will deliver the most results
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Mandate to Dissent & Commit
- We are confident in expressing our opinions; it is our obligation to express our disagreement
- Once we decide, we enthusiastically move together in the agreed upon direction
CharterUP is an equal-opportunity employer. We make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.
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