Hey there! Here’s Brella in a nutshell
Established in 2016, Brella provides the world’s smartest event platform and AI matchmaking that puts networking at the core of the user experience. We have helped thousands of conferences and B2B events deliver engaging and interactive event experiences where attendees and sponsors make meaningful connections. Our clients include companies such as Google, Forbes, Informa, and Nordic Business Forum. As one of the fastest-growing tech start-ups in Finland and with clients across 60+ countries worldwide, we’re on a path of rapid expansion and are looking to grow our customer-facing team in EMEA.
Will you be Brella’s next Customer Success Manager?
Are you passionate about customer success and experience and looking for a new role to grow professionally? We are now looking for an experienced Customer Success Manager to drive an exceptional experience and sustained value for Brella’s customers in the EMEA market through building trust and consulting on the Brella software. The outcome is increased value, satisfaction, and long-term relationships with the customer.
Our team is working from our Head Quarters located in Helsinki, Finland.
Why Brella & our Customer Success team?
You have a unique opportunity to work with Brella’s EMEA customers and have significant responsibility of our fastest-growing market. You have an excellent opportunity for growth.
We already have a strong global presence (customers in 60+ countries) and our fast global growth and relatively small size will offer many opportunities for high achievers.
A truly international working environment with 15 nationalities in the team. We embrace diversity, equal opportunities, and inclusion.
We have a very strong people-first culture. You'll be able to grow with (and into) your tasks in a warm and welcoming atmosphere. No strict hierarchy & a great Brella team spirit!
You will be surrounded by a fantastic team who are passionate about customer experience and who are living a can-do attitude
You get to build relationships with a client base and be close to executing world-class events together with them. You get to be the architect of a beautiful event experience.
What does your day look like? ️
Serve as the primary point of contact for our customers, building strong relationships and ensuring their satisfaction with our products and services.
You will have strong ownership of your customer portfolio. Customers' event success and customer retention are your main KPI’s.
You will work with event organizers to establish goals and key performance indicators and actively lead the customer in achieving their business and event goals with Brella.
Learn to master the Brella platform to answer questions and create solutions, both business-related and technical. You are working closely with our product and engineering teams to resolve any issues that arise.
Act as the voice of the customer within our organization, providing feedback and insights to our product team to inform product development and improvement efforts.
Monitor and analyze customer usage data to identify trends and opportunities for improving our products and services
Collaborate with our Sales Team to identify upsell and cross-sales opportunities.
Serve as a brand ambassador for Brella’s platform.
We take systemic approach and data seriously in Brella’s Customer Success, so you will be working actively in our Hubspot CRM and following our CRM guidelines on a daily basis.
Stay up-to-date on industry trends and best practices, sharing knowledge and insights with our team to support continuous improvement.
What kind of Customer Success Manager are you?
First and foremost, we are looking for someone extremely passionate about Customer Success and the Event Industry. You have a strong desire to help others be successful and advocate on behalf of the customer to help us improve every single day.
You have a successful track record working in a customer-facing role in an international environment.
You have 2+ years of experience working in the event industry
You have the aptitude for learning software and the ability to learn new concepts quickly. Experience with SaaS business model is seen as plus.
You have a systematic work and time management approach: the ability to follow through with fast-paced to-do lists and sustainably manage multiple customers simultaneously.
You have strong interpersonal communication skills and can effectively drive a customer conversation via Zoom, online and in-person.
You are a person who has tons of energy, passion, emotional intelligence, and enthusiasm.
This role suits a highly motivated team player who likes to work in a fast-paced environment and has the drive to meet or, even better, exceed their targets.
Prior experience in start-ups or similar high-growth environments is a big advantage.
You speak and write fluent English
Our Benefits
Competitive basic salary and performance-based commission
Extensive health benefits
You’ll work for a company with Nordic values that believes in work-life balance. We work hard and do what it takes to get the job done, but also believe it’s important to take time to recharge.
We offer the equipment of your choice
What to expect from our recruitment process
Before making any further decisions, you’ll meet
VP of Customer Experience, Ville. He’ll tell you more about our fantastic Customer Success team and exciting growth plans.
Our Team Lead Customer Success, Jordan. You get a chance to introduce the Brella product to her.
Our Customer Success Team members. They’ll tell you more about our Brella culture & values.
Next steps ✅
If you are excited about working in a high-growth environment, taking ownership, and being part of a highly ambitious team, click below to apply and get the conversation going! The position is filled as soon as we find the right fit.
We prefer to find someone who can work from our Helsinki offices, but a remote role is also an opportunity.
For more information or questions, please contact our VP of Customer Experience, Ville at below email. Please note that we only take applications through the application portal.
We are convinced that top-quality individuals with diverse minds make all the difference. We want diversity, equity, and inclusion to be a natural part of our DNA. We are committed to developing DEI on a strategic level, and we see DEI as a part of the values that we live by in our daily work.
Julkaistu 14.05.2023
