Why we’re awesome?
SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”.
What does this mean?
We work with some of the world's most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.
Our client roster includes HotelTonight, Warner Music/Level, SeatGeek, and more. SupportNinja is one of the 100 fastest-growing private companies in the US, one of the fastest-growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.
Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!
About the role:
- Reaches out to prospects via telephone and email to qualify leads using a specified scoring system
- Navigates through a conversation flow to uncover business needs, understand business needs, and position account product and process offers as a compelling solution
- Generates marketing qualified leads that are processed as new opportunities and sent to the sales team in the CRM system
- Maintains and updates an accurate log of activity in the CRM system
- Conveys summarized key findings from phone conversations to the rest of the Marketing team to help refine marketing communications
- Performs lead generation life cycle from discovery to marketing qualified leads for handoff to sales; Manages and optimizes technical aspects of key sales and marketing systems
- Builds scalable processes that ensure best practices in marketing automation and lead generation; Monitors and maintains data quality within our sales/marketing databases
- Analyzes marketing and sales data to develop insights and make recommendations on areas of optimization;
- Establishes analytics with sales to understand how marketing activity turns into customers, and continually refine the process to convert leads
- Optimizes marketing automation and lead generation by nurturing through email, content, and social channels
- Opens and maintains customer accounts by recording account information
- Responds promptly to customer inquiries.
Qualifications:
- 1-3 years of experience in customer service, lead generation, or sales role
- Exceptional communication skills– both written and verbal– and the ability to build a genuine rapport with prospects over the phone promptly
- Ability to learn quickly and manage multiple priorities and/or project
- Ability to problem-solve and identify process efficiencies and improvements
- Associate’s or Bachelor’s Degree; undergraduates are welcome to apply
- Experience with CRM or ability to quickly learn marketing systems and tools
- Excellent knowledge of correct spelling, grammar, and punctuation; Excellent communication skills, both written and verbal
- Attention to detail; ability to multi-task without suffering the quality of work, Team player
- Track record of over-achieving quota
- Lead generation, information synthesis, strong writing skills, a strong understanding of business data
Nice to Have:
- Has experience similar to Lead Gen.
- Willing to be trained with new processes
- Curious and not afraid to ask questions/help.
Job Type: Full-time
Benefits:
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
Experience:
- Lead Generation: 1 year (Preferred)
- BPO: 1 year (Preferred)
